FAQs
General
What materials are used in Choosdaze products?
Our sweaters are crafted from premium fabrics that prioritize comfort, durability, and style. We are committed to using high-quality materials to ensure a long-lasting product.
How do I choose the right size?
We provide a detailed sizing chart on our website to help you find the perfect fit. If you’re still unsure, feel free to reach out to our customer service team for assistance!
How can I care for my Choosedaze sweaters?
To maintain the quality of your sweaters, we recommend washing them in cold water and laying them flat to dry. Always follow the care instructions on the garment label.
Do you ship internationally?
To maintain the quality of your sweaters, we recommend washing them in cold water and laying them flat to dry. Always follow the care instructions on the garment label.
Are your products sustainable?
We are committed to sustainability and ethical practices. Many of our products are made from eco-friendly materials, and we strive to minimize waste throughout our production process.
Shipping & Return
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can also log into your account on our website to view your order status.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Check our checkout page for the full list.
Can I change or cancel my order after it has been placed?
We can’t accommodate any changes or cancellations once an order has been placed, so please ensure that you are certain of your order before completing your purchase. We bulk buy our orders to maintain efficiency and availability. Thank you for your understanding!
Japan Giveaway FAQs
Who is eligible to enter the giveaway?
The giveaway is open to legal residents of Australia and New Zealand who are 18 years of age or older and hold valid passports from these countries. Employees of Choosedaze and their immediate family members are not eligible to participate.
How can I enter the giveaway?
To enter, simply make a purchase of at least $200 AUD (exclusive of shipping) during the promotion period. Each purchase over $200 counts as an additional entry, with no limit on the number of entries you can earn. For more chances to win stay updated with our socials as we provide other ways to add on to your chances to win!
When does the giveaway end?
The giveaway will end on May 31, 2025, at 11:59 PM AEST.
What does the prize include?
The prize includes 2 round-trip economy tickets to Japan. Please note that the tickets are non-transferable, non-refundable, and cannot be exchanged for cash or other products/services. Any additional costs associated with the trip (e.g., accommodation, travel insurance, food, etc.) are the responsibility of the winner.
How will the winner be selected and notified?
The winner will be randomly selected from eligible entries after the giveaway ends. They will be notified via email and must respond within 48 hours to claim the prize. If no response is received within this timeframe, a new winner will be selected.
Is there a purchase requirement to enter the giveaway?
Yes, a purchase of at least $200 AUD is required to enter. However, residents of New South Wales, Australia, have the option to enter without a purchase, and alternate entry methods will be provided through our socials in accordance with local laws.
What happens if I have technical issues while entering?
Choosdaze is not responsible for any technical issues, lost entries, or other circumstances beyond its control that may affect the ability to participate in the giveaway.
Where can I find the full terms and conditions?
The complete terms and conditions for the Japan Giveaway can be found on our website, ensuring that all participants are aware of the rules and eligibility requirements.